Policies & Procedures
Please read the following Policies and
Procedures.
Acceptable Use Policy:
This Acceptable Use Policy constitutes an Agreement between
Leavenworth Online Inc. Inc. and its account holders (“Customers”)
and System Users. This agreement applies to all Leavenworth
Online Inc. Customers including dial-up account holders,
FTP access account holders and all users accessing any
World Wide Web server hosted on Leavenworth Online Inc.
network computers, servers and related systems (“System
Users”). This Agreement represents the complete agreement
and understanding between Leavenworth Online Inc. and its
Customers and System Users and supersedes any other written
or oral agreement. Upon notice published on-line via the
Leavenworth Online Inc. web site (www.lvnworth.com) Leavenworth
Online Inc. may modify the terms of this Agreement. Leavenworth
Online Inc. reserves the right to discontinue or change
services offered.USE OF YOUR ACCOUNT CONSTITUTES YOUR APPROVAL AND ACCEPTANCE OF THIS AGREEMENT. ACCEPTANCE OF THIS AGREEMENT IS A CONDITION TO USE LEAVENWORTH ONLINE INC.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU ARE NOT PERMITTED TO USE LEAVENWORTH ONLINE INC. IF YOU ARE A CUSTOMER, PLEASE NOTIFY OUR BILLING DEPARTMENT AT 1-877-954-4485 SO WE CAN CLOSE YOUR ACCOUNT ACCESS IMMEDIATELY.
Limitation of Warranty
Leavenworth Online Inc. makes no warranties of any kind,
whether express or implied, for the service it is providing.
Leavenworth Online Inc. will not be responsible for damages
suffered by a Customer, including, without limitation,
incidental or consequential damages or lost profits.
This includes loss of data resulting from delays, non-deliveries,
mis-deliveries, system failures or service interruptions
caused by any source whatsoever, including Leavenworth
Online Inc.’s own negligence, subscriber’s
errors or omissions, or due to the fault of third parties.
Customers understand and agree that Leavenworth Online
Inc. undertakes no obligation to maintain, protect or
safeguard Customer’s data stored on any Leavenworth
Online Inc. equipment and Customer agrees to accept responsibility
for maintaining backup copies of all such data. Customer
agrees to upload and store data on Leavenworth Online
Inc. equipment at Customer’s own risk and Customer
expressly assumes such risk.Compliance with Law and Intellectual Property Rights
Customers and System Users agree that all services provided
by Leavenworth Online Inc. will be used only for proper
legal purposes and in a lawful manner. Transmission or
publication of any information, data or material in violation
of any U.S., State or International law or regulation
is strictly prohibited. This includes, but is not limited
to, material protected by copyright, trademark, trade
secret law or any other law, as well as threatening,
offensive, harassing, obscene or pornographic material
or content. Customers and System Users warrant that any
data uploaded for publication on Leavenworth Online Inc.
web servers does not violate or infringe upon copyright,
trademark, patent, statutory common law or proprietary
interest of others or contain anything obscene or libelous.Removal and Destruction of Illegal or Offensive Data
Customers and System Users agree that Leavenworth Online
Inc. shall have the absolute right to remove any and
all materials which, in the sole and unrestricted discretion
of Leavenworth Online Inc., violate law or fail to conform
to this Agreement and the acceptable uses described herein.
Such materials may be removed and destroyed at any time,
without prior notice.Indemnity
Customers and System Users agree to defend, hold harmless
and expeditiously indemnify Leavenworth Online Inc. from
any liability, claim, loss, damage or expense, including
reasonable attorney’s fees asserted against Leavenworth
Online Inc., its agents, its customers, officers and
employees, that may arise out of the Customer’s
or System User’s breach or violation of any term,
condition, or covenant contained in this Agreement or
resulting from the use of any Leavenworth Online Inc.
system, network or service.Use of Network Access
Leavenworth Online Inc. access and web server accounts
cannot be transferred or used by anyone other than the
Leavenworth Online Inc. Customers or authorized System
Users. Customers and System Users may not sell, lease,
rent or assign an Internet connection or parts of the
connection to any party without the express, prior written
approval of Leavenworth Online Inc. Use of Network bandwidth
is expected to be reasonable and moderate. Leavenworth
Online Inc. reserves the right to impose additional charges
for use of Network bandwidth in excess of reasonable
or allocated amounts. Customers will receive advanced
notice of Leavenworth Online Inc.’s intent to impose
any such charges.Agreement with Minors
Leavenworth Online Inc. requires that its agreements be
made with a person who is qualified to contract. As such,
Customers must be over the age of eighteen (18) years.
Otherwise, a parent or guardian must accept this Agreement
and assume responsibility for payment of Leavenworth
Online Inc. services and for Customer’s compliance
with this Agreement.Disruption of Network Services, Excessive Use
Customers and System Users shall ensure that use of Leavenworth
Online Inc.’s network services shall not disrupt
Leavenworth Online Inc., its associated networks or equipment
forming part of Leavenworth Online Inc.’s or the
Internet’s systems. Customers and System Users
shall not transmit any communication where the meaning
of the message, or its transmission or distribution,
would violate any applicable law or regulation or would
likely be offensive to the recipient thereof. No message
may be mass distributed, “broadcast”, or
otherwise sent on an intrusive basis to any Leavenworth
Online Inc. user or to any directly or indirectly attached
network. Use of Leavenworth Online Inc.’s Internet
connection in a manner that is disruptive, damaging,
unlawful, offensive or intrusive as determined by Leavenworth
Online Inc. shall be considered a breach of this Agreement
and may result in cancellation of service. It is not
acceptable to use Leavenworth Online Inc.’s services
and facilities to interfere with or disrupt other network
users, services or equipment. Such interference or disruption
includes, but is not limited to: improper, harassing
or offensive distribution of unsolicited advertising,
excessive newsgroup cross-posting, transmissions of any
type or quantity that causes disruption of service to
others, propagation of computer worms or viruses, use
of the network to make unauthorized entry to other computer
networks, information or communications devices or resources,
sustained, excessive use of Leavenworth Online Inc.’s
access service, equipment or network connection without
prior arrangement with Leavenworth Online Inc..Unlimited Access Accounts
Unlimited access accounts are sold on a “Single User” basis.
Unlimited access does not mean dedicated access. Dedicated
accounts are available. Multiple logins (2 sessions at
once) are NOT allowed or permitted. Automated Software and Connection
The installation, compiling, use or implementation of any
of the following is prohibited without express permission:
Robots, Bots, Mail Bombs, Syn Bombs or Attacks, Spamming
of any kind, etc. Any process that causes excessive use
of system resources to the point where other users may
be affected is strictly prohibited. Software may not be
installed on or compiled on any Leavenworth Online Inc.
server without prior explicit permission. The use of any
unattended connection software is prohibited without prior
permission. All Leavenworth Online Inc. access accounts
are for the use of human beings and require that a human
being be present to initiate and monitor connections. Leavenworth
Online Inc. has a 10-15 minute inactivity timeout. The
use of any program to defeat this timeout is strictly prohibited.
Any violation may result in immediate termination of service. Idle Timeout
User agrees to have their online session automatically
terminated after ten (10) to fifteen (15) minutes of consecutive
inactivity. Hard-Limit Timeout
User agrees to have an online session automatically terminated
after six (6) hours of consecutive time.Account Cancellation
Leavenworth Online Inc. reserves the right to cancel service
for any reason without prior notice. In the event of
cancellation, unused fees for the current month will
not be refunded or pro-rated. Any customer may discontinue service at any time, for any reason. If a customer chooses to cancel services, they must notify Leavenworth Online Inc. Notification will be accepted vial email, fax, telephone or letter. Customer must receive confirmation of cancellation for cancellation to be effective. Leavenworth Online Inc. is not responsible for unconfirmed cancellations and will not refund charges for unconfirmed cancellations.
Refunds
Leavenworth Online Inc. provides an open-ended, unwritten,
service agreement to all of its customers. This agreement
for service is not consummated by a signed contract
or written guarantee. Satisfaction with this unwritten
agreement is assumed by each customer's continuance of
the service. Any customer may discontinue service at
any time, for any reason. If a customer chooses to cancel
services, they must notify Leavenworth Online Inc. Prepaid
service agreements assume a discounted rate for a precommitted
term. No refunds will be given for early cancellation
on a prepaid or monthly account.Payment Policy
All payments are due by the first of the month. Any payment
received after the fifth day of the month will be considered
delinquent. A $5.00 late fee will be added to any delinquent
account. To avoid service interruption ensure payment is
received on time. All delinquent accounts will be deactivated
on the tenth day of the month. If an account is deactivated,
a $5.00 reactivation fee will be assessed.All pricing is guaranteed for the term of pre-payment. Leavenworth Online Inc. reserves the right to change prices at any time.
Credit Card Customers: Credit Cards are charged on the first business day of the month. If there is a problem with your credit card, Leavenworth Online Inc. will attempt to call you to resolve the issue. If we are unsuccessful at reaching you, the account will be temporarily deactivated until you contact our office. Under normal circumstances, no late or reactivation fees will be assessed to the account. Checks returned for Non-Sufficient Funds (NSF) will be assessed a $30 charge. Payment on the NSF check must be made in cash. If payment is not received within seven (7) days, the Customer will be sent, via certified mail, restricted delivery, a Seven-Day Worthless Check letter. If payment is still not made, the Customer’s information will be turned over to the proper legal authorities.
Billing
You will NOT receive a bill in the mail. Monthly reminders
are sent out each month via e-mail. If you are a customer that pays by credit card, your card will continue to be charged upon due balance. If this is not your intention, it is your responsibility to contact Leavenworth Online Inc., via e-mail, mail, phone, or fax. Customer must receive confirmation of payment change from credit card for the change to be effective.
Leavenworth Online Inc. has the right to change policies, procedures, prices, etc at any time and without notice.